{"id":7928,"date":"2022-01-15T08:28:19","date_gmt":"2022-01-15T07:28:19","guid":{"rendered":"https:\/\/beautifulacademy.shop\/foire-aux-questions\/"},"modified":"2024-11-14T10:49:52","modified_gmt":"2024-11-14T09:49:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/beautifulacademy.shop\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row css=”.vc_custom_1642588995756{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″ el_class=”faqsection”][vc_column css=”.vc_custom_1642588930594{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text css=”.vc_custom_1708942571519{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” text_larger=”no”]<\/p>\n

Our Products<\/h3>\n

[\/vc_column_text][vc_toggle title=”What types of products can be found in the Beautiful Academy store?”]Beautiful Academy offers you a whole range of products and training on 3 worlds related to beauty: 1. Eyelash extensions 2. Lash & Brow Lift 3. Semi-permanent makeup. Note: All our products are in stock and are therefore shipped very quickly.[\/vc_toggle][vc_toggle title=”How to find essential information about a product?”]To find out the essential information about a product, simply click on the product. By landing on this page, you will find the description and main characteristics of the product. In the other tabs, you will find all additional information such as: Product guarantees, technical data, user guide, videos and customer reviews, etc. We want to provide you with as much information as possible to guide you in your choice.[\/vc_toggle][vc_toggle title=”What are our commitments to product quality?”]Beautiful Academy is committed to distributing internationally renowned brands in order to ensure product quality. We are also committed to closely monitoring the “ISO 22716 Certification” of the products sold.<\/p>\n

Our Beautiful Academy quality label assures you:<\/strong><\/p>\n

\u2022 Monitoring of product raw materials
\n\u2022 Test phases by our independent Beautiful Academy laboratory
\n\u2022 Quality control (quality certificate established)
\n\u2022 Careful monitoring of the assembly stages
\n\u2022 A guarantee for its entire duration (depending on the type of product)[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1642588959083{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″ el_class=”faqsection”][vc_column css=”.vc_custom_1642588930594{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text css=”.vc_custom_1708942654079{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” text_larger=”no”]<\/p>\n

Order<\/h3>\n

[\/vc_column_text][vc_toggle title=”What are the steps to follow to place an order?”]Gr\u00e2ce \u00e0 faciliter de navigation de notre boutique en ligne, commander sur notre site est tr\u00e8s facile:<\/p>\n

\u2022 Choose your product and click on it
\n\u2022 Click the “Buy Now” or “Add to Cart” button<\/p>\n

\u2022 Choose the delivery method
\n1. “Home delivery by courier”
\n2. “Delivery by courier to a collection point”
\n3. “Collection in store”<\/p>\n

\u2022 Transport costs are calculated automatically based on your choice
\n\u2022 Delivery costs are displayed directly in your basket
\n\u2022 VAT is calculated automatically
\n\u2022 Click on the “Confirm order” button
\n\u2022 Complete the “Billing Details”<\/p>\n

\u2022 Choose one of the available payment options
\n1. “Bank transfer”
\n2. “Credit Card\/Debit Card”<\/p>\n

\u2022 Read and accept the “General Conditions of Sale” of our site
\n\u2022 Confirm your order via the right “Order” button[\/vc_toggle][vc_toggle title=”What are the delivery costs?”]Transport costs are calculated based on the distance and weight of the package. No margin is made on transport. The price includes insurance, custom packaging and delivery of the package.[\/vc_toggle][vc_toggle title=”How to track my order ?”]After placing your orders online, you will receive an email confirmation. Each time the status of your orders changes, you will receive an email and\/or SMS.<\/p>\n

You can also track the status of your order from your customer account in “My account” and then “Order”.<\/p>\n

Our logistics department will send you your “Tracking” or “Order Tracking” number at that time.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1642588959083{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″ el_class=”faqsection”][vc_column css=”.vc_custom_1642588930594{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text css=”.vc_custom_1708942760984{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” text_larger=”no”]<\/p>\n

Payment<\/h3>\n

[\/vc_column_text][vc_toggle title=”What types of payment are accepted on Beautiful Academy?”]1. Credit Card\/Debit Card
\n2. Bancontact
\n3. iDEAL[\/vc_toggle][vc_toggle title=”Are online payments secure?”]We use complex SSL encryption to secure payments on our site.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1642588959083{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″ el_class=”faqsection”][vc_column css=”.vc_custom_1642588930594{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text css=”.vc_custom_1708942802014{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” text_larger=”no”]<\/p>\n

Delivery and returns<\/h3>\n

[\/vc_column_text][vc_toggle title=”Can I have my package delivered to an address different from my billing address?”]On our site, you have the option of having your packages delivered to an address different from your billing address.<\/p>\n

When filling out the “Billing Details”, choose the option at the top right of the screen “Ship to a different address”.[\/vc_toggle][vc_toggle title=”Delivery terms?”]Delivery of your products is ensured by professional carriers depending on the shipping method.<\/p>\n

Furthermore, shipping times depend exclusively on the country of destination and the dimensions of the package. But, you can follow the progress of your package at any time using the tracking number.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1642588959083{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″ el_class=”faqsection”][vc_column css=”.vc_custom_1642588930594{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text css=”.vc_custom_1708942957207{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” text_larger=”no”]<\/p>\n

Product review<\/h3>\n

[\/vc_column_text][vc_toggle title=”Are the reviews original?”]All reviews posted on the site are original and validated subsequently by our customer service in order to verify the authenticity of the comments.<\/p>\n

We do not edit reviews, we do not correct spelling mistakes or syntax. An opinion is an opinion, and even if it is not flattering, it will remain on our store.[\/vc_toggle][vc_toggle title=”How do I report an abusive comment?”]On each product sheet, click on the “Customer reviews” tab, then on the “Report abuse” link.[\/vc_toggle][vc_toggle title=”How to submit a product review?”]After receiving your order, you will receive an email or SMS inviting you to leave a comment on the products ordered.<\/p>\n

On each product page, click on the “Customer reviews” tab then on the “Give your opinion” \/ “Be the first to give your opinion” link.<\/p>\n

Don’t forget to add your name and a free comment on the assembly, the technical specifications of the product, its effectiveness, performance, etc.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1642588959083{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″ el_class=”faqsection”][vc_column css=”.vc_custom_1642588930594{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text css=”.vc_custom_1708943037062{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” text_larger=”no”]<\/p>\n

My customer area<\/h3>\n

[\/vc_column_text][vc_toggle title=”What is a customer account used for?”]Your customer account is essential since it allows you to follow the history of your orders with Beautiful Academy, communicate with customer service, monitor your quotes, modify your delivery and invoicing addresses.<\/p>\n

The information you provide is secure and only you can modify it. All our contacts and exchanges are made on this basis. This is why it is important to have them up to date.[\/vc_toggle][vc_toggle title=”How to track new products on the site?”]In order to follow all the news and developments on Beautiful Academy, the simplest option is to subscribe to our “Newsletter” and subscribe to our social networks:<\/p>\n

1. Facebook
\n2. Instagram
\n3. Youtube[\/vc_toggle][vc_toggle title=”How to contact customer service?”]To contact customer service, nothing could be simpler. Click the need help button at the top right of the site. You can contact our customer service by email or by telephone. We aim to respond within 30 minutes on business days.
\n[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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